Complaints and Dispute Resolution Policy
At Niche Perfumes, we are committed to providing exceptional service to our customers. If you encounter any issues or have a complaint regarding our products or services, you can reach out to us through the following channels:
- Email: [email protected]
- WhatsApp: 0533566932
Please provide details of your complaint or inquiry, such as your order number and a description of the issue. We will carefully review all complaints and resolve them as quickly as possible, ensuring that disputes are handled in a professional and amicable manner to ensure customer satisfaction.
Return and Exchange Policy
In accordance with the E-Commerce Law, the consumer has the right to cancel the contract within 7 days from the date of receiving the product, provided that the product is unused and in its original condition. In the case of a return or exchange, the customer is responsible for the shipping costs unless otherwise agreed.
To request a return or exchange, you can contact us via email at [email protected] or through WhatsApp at 0533566932, providing your order number and details of your request.
Protection of Personal Data
We prioritize the protection of your personal data. If you have created an account with us to facilitate future purchases, you may request account closure at any time by contacting us via email at [email protected] or through WhatsApp at 0533566932. We will process your request promptly and ensure that your personal data is deleted unless retention is required by law.
Invoices and Delivery
After completing your purchase, you will receive an electronic invoice that can be saved. This invoice will include all order details, including the delivery date. We are committed to delivering products within the specified timelines provided during the purchase process.