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Replacement and retrieval

A comprehensive section explaining the policies and procedures for product replacement and retrieval, including conditions, timeframes, fees, and detailed process steps.

If you are unsatisfied with your purchase for something wrong with the product, or you received a different of what you ordered, please contact the customer service team at [email protected] or call us at:

KSA: 0533566932

to initiate and schedule the return process.

Once we’ve heard from you, we will then inform Aramex to collect your order from you.

We won’t keep you waiting! We will directly issue you a refund coupon which is redeemable on our website for the price of the item that you returned. You can use that coupon to order any other item you would like!

You will receive a label attachment from [email protected] with a return airway bill (AWB) number. After that drop all exchange items to the nearest Aramex office with the return airway bill (AWB) number. Following that, please notify us by sending an email and a voucher will immediately be issued for your use.

Please Make sure the products are still in its original package.

We give its valued customers a 7 -day deadline from the date of receiving the request to replace the products, and the product must be in its original cover and not open. Consider the need to charge the piece inside the Niche Box.


  1. Receive a different product from the request.
  2. The presence of a manufacturer defect in the product.
  3. The product is damaged while shipping.

  1. Contact us within 7 days of receipt.
  2. Ensure that the product is in its original state and is not used.
  3. We will arrange the receipt of the product through the shipping company.
  4. After receiving and examining the product, a purchasing voucher will be issued or the amount will be recovered according to the case.

In the event that the reason is due to an error on our side or a defect in the product, we bear all the shipping costs. In other cases, the customer may bear shipping fees.


After receiving and examining the product, the recovery of the amount is treated within 10 to 14 working days, depending on the payment method used.


Yes, you can cancel the order before shipping it. Please contact us as soon as possible to complete the cancellation process.


In the event that a product is purchased using a discount voucher, a new purchasing voucher will be released with the value of the original product without a discount, so that you can use it in your future requests.


Choosing payment upon delivery entails a full commitment to receiving the order upon its arrival.

If the shipment is not received after it is prepared and delivered to the shipping company, the store incurs direct losses, including the cost of shipping, return, and preparation.

Accordingly:

  • The customer is obligated to pay the full amount of shipping and return immediately, by transferring it to the official account of our company.
  • The customer's cash on delivery service will be permanently suspended until the amount is settled.

In the event that the matter is repeated or the customer refuses to pay, the company has the right to take the necessary legal measures to claim the amounts due in accordance with the regulations in force in the Kingdom..

Products

A section providing information about the store's products, such as perfume authenticity, how to search for products, and policies on offers and discounts.

Yes, all perfumes in the 100% original Niche store and imported from accredited agents and distributors. We guarantee you quality and reliability in each request.

FYou can use the search bar at the top of the site and write the name, brand name or barcode, and the results will appear immediately. You can also browse perfume sections such as: women, men, niche perfumes, or according to brands.  
You can use the search bar at the top of the site and write the name, brand name or barcode, and the results will appear immediately. You can also browse perfume sections such as: women, men, niche perfumes, or according to brands.
إظهار النص الأصلي

We always welcome all kinds of feedback on all our products. Just fill in the ‘Product Review’ tab under the corresponding product or reach our customer service team at [email protected]

You can activate the option "Know me when available" on the product page, and we will make you feel as soon as he returns to the stock. You can also contact us on the email [email protected] or via WhatsApp: +966533566932 and we will use you as soon as possible.


We are working to provide exclusive samples for some of the perfumes chosen from time to time. Follow us on the site and the means of communication to know the perfumes that have samples.

Yes, if you do not find your favorite perfume, do not hesitate to write to us and we will search for it for you within our network of suppliers and marks.

Cashback and loyalty points

A section explaining how to benefit from the cashback and loyalty points program, including validity, balance transfer, and terms of use with promotions.

Cashback program is one of the shopping advantages with us, as you get a balance of 2.5% of your purchasing value automatically to your account after each complete purchase.


All you have to do is log in to your account while shopping, the balance will be automatically assembled, and you can use it later as a partial discount on any upcoming request.


Cash Back Sales balance for a full year from the date of its addition, and you can use it at any time before the end of the period.

Yes, you can take advantage of the cashback balance even while there are offers or discounts, unless otherwise is mentioned in the display details.


No, cashback is not convertable or cash recovery, and is only used as a discount balance within the Niche store.


About Perfumes

A section offering information about the perfumes, including types of fragrance concentrations, scent layers, differences between ingredients, and tips for long-lasting fragrance.

Perfume concentration is the proportion of essential oils for the total liquid in the bottle, hence the name of fragrances come ‘Eau De Parfum’, ‘Eau De Toilette’ & ‘Eau de cologne’.


The concentration of fragrance is calculated by numbers but the strength of the fragrance is the actual performance of the fragrance and its interaction with body temperature, this is returns to the craft of aromatic synthesis and mixing.

Perfume/ Pure Perfume: Perfume 20-30% concentration lasts upto 12+ hours. It is a very concentrated fragrance, for a heavy scented perfumes lovers and for the people who has a sensitive skin. It lasts for more than 12 hours and can be used for night-time because one spray can lasts long and fill the room where you sit with a very nice smell.

Eau De perfume: Eau de parfum 15-20% concentration lasts up to 8+ hours. It is a medium concentration fragrance that lasts about 8+ hours and can be used on your daily use, such as work, family & friends outing, also your evening events.

Eau De toilette: This type is light and lasts for 4 hours and is suitable for daily use. If you are not a fan of the heavy perfumes and are going to work or have a light stay with your friends, It is the most appropriate fragrance then.

Eau De cologne: It is a very light scent and lasts for two hours at most.

Eau De Senteur: It is a very light type and it is often found in children’s fragrances section, because it is more suitable for their skin and lasts for two hours at most.

Eau De Soin: It is a very light type and it is often found in children’s fragrances section, because it is more suitable for their skin and lasts for two hours at most.

Perfume Stability: is the period of time in which the scent of the perfume can be smelled and distinguished on the skin or clothing, may be the persistence of the fragrance lasts for more than five or six hours, But it can not be sniffed by those whow are sitting near you.


The stability of perfume on clothes, especially cotton, larger because they drink and evaporate slowly, but spray the fragrance on the skin directly helps to evaporate the fragrance faster because its warmer.


Fragrance Smell: It’s the distance could the scent reach, some fragrances has strong scent which fill the room, and other can be smelled for two meter distance and some are less than this.


Fragrance Smell on clothes usually is less. Fragrance can have different performance on skin than its performance on clothes.

Perfumes consist of top notes, middle notes, and base notes. The base notes are the heaviest part of the fragrance.

Store your fragrances in right places.


Protect your perfume from its enemies: humidity, heat and light. Store your fragrances in a cool and dry place, away from direct sunlight. Also, buy your perfumes in spray bottles, it will help to avoid fragrance evaporation and chemical reactions with the air.

Best places to apply your fragrance are the pulse points of your body. Let me explain: pulse points are the areas of your body, where you can feel the heart rate through blood vessels that are located close to the skin. Therefore, apply your perfume: behind your ears, at the base of the throat, inside your wrist, inside your elbow and behind your knee. This way your perfume will last longer.

Payment

A section describing the accepted payment methods, including online payments and 3D Secure cards, along with protecting payment information.

Credit Cards:

 our preferred payment method is via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept Visa, MasterCard. Orders completed with credit cards will not be charged any additional fees.


Cash on Delivery:

For customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method. Using this service, you can select to pay in cash to the delivery agent upon receiving your order.

Apple Pay:

The newest payment methods provided by Nish to get the fastest payment method and to complete your request as little as possible.


Tabby and Tamara:

Your shopping experience has become easier. Buy what you need and pay completely comfort. Tabi and Tamara allow you to install the amount to 4 batches without interest.

Niche perfume guarantees a 100% safe shopping experience. Credit card numbers are not stored on our systems, and payment details are also encrypted before transporting using the latest electronic encryption technologies that follow the highest safety standards. We also follow the most accurate protocols to ensure that the personal information of our customers is not revealed to a third party.


For your part as a customer, you should protect your password and not share it with others in order to preserve your personal information and your credit card details. We only use your personal information for purposes related to meeting your requests, and we do not reveal this information to any third party under any circumstances. For more information on this topic, please review the terms and conditions.

3D-Secure is a protocol designed to be an additional security layer for online credit cards. Unfortunately, it is not mentioned on most credit cards, whether it is safe or not Visa cards come under the title 'Verified by Visa' and MasterCard Secure Code 'and for this and for security reasons Golden Cent only accept 3D-Secure cards from the Gulf Cooperation Council countries or the United States.


If your credit card is rejected, or if you are not able to complete the payment through it, you can choose the payment method when delivery or Apple Bay as an alternative way. We also advise you to review the bank, to make sure that your next request from Niche will be easily and without any complications


Orders

A section explaining the different order statuses on the site such as "Under Review", "Processing", and the meaning of each status.

It means that your request has been successfully received and is now under review. In some cases, you may be contacted to confirm the data before moving to the next step, especially when choosing the payment upon receipt.

After making sure your data is correct, we immediately start preparing the order. This includes preparing products from stock and packaging them carefully in preparation for shipping.


This means that your request left our warehouses and was delivered to the shipping company. You will receive a message containing the tracking number so that you can follow the shipment until it reaches you.


It means that your request has been successfully delivered, and we hope that your experience with us will be satisfactory. If you have any notes, we are happy to hear it.


This condition is dedicated to customers who chose to receive from the exhibition. It means that your request is ready to receive from our branch in Al -Khobar - Al -Qusaibi village during working hours.


You can request the amendment or cancellation only if the application is in the case of "review". After entering the request in the "process of preparation" stage, it is not possible to amend or cancel.

  

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